Unlocking a Token

If you enter an incorrect password more than a specified number of times, the token will be locked.

You can unlock the token only if an administrator password was set during initialization.

The unlock feature is available for token hardware devices, SafeNet eToken Virtual and SafeNet eToken Rescue.

Caution: The number of times that a token or SafeNet eToken Virtual can be unlocked can be limited to a specified number. If this number is exceeded, the token or SafeNet eToken Virtual becomes unusable. The token must be initialized and the SafeNet eToken Virtual must be replaced. This feature is not available for SafeNet eToken Rescue.

If the administrator has access to the user’s computer, the token may be unlocked using the Set Token Password feature.

When the administrator is located remotely, for example when an employee is out of the office, a Challenge Response authentication method can be employed to unlock the token.  With this method, the user sends the administrator the Challenge Code supplied by SafeNet Authentication Client Tools, and then enters the Response Code provided by the administrator. The user then enters a new password and the token is unlocked.

 

See Also:

Token Management