To unlock a token using Challenge Response:
Open SafeNet Authentication Client Tools.
In the left pane, select the token to be unlocked.
Click Unlock Token in the right pane.
The Unlock Token window is displayed.
Contact the administrator and provide the Challenge Code.
Note: To copy the
challenge code to the clipboard, click on the Copy Challenge Code to Clipboard
icon .
Caution: After providing the Challenge Code to the administrator, do not undertake any activities that use the token until after receiving the Response Code and completing the unlocking procedure. If any other token activity occurs during this process, it will affect the context of the Challenge – Response process and invalidate the procedure.
The administrator provides the Response Code to be entered.
Note: The creation of response code depends on the backend application being used by the organization. System administrators should refer to the relevant documentation for details on how to generate the response code.
Select Token Password must be changed on first logon if the new password is known to others and must be changed.
Enter a new token password in the Password and Confirm fields.
Click OK.
The token is unlocked and a confirmation message is displayed.